Friday, February 19, 2010

When your recyclables or trash are missed, please let us know

From our mailbag:

Our trash day is Monday, and our trash and recycling have been sitting outside since early Monday morning just waiting for some to come pick it up... When is it being picked up?? No one has bothered to tell us anything. This is ridiculous.

The recent record snowfall in Montgomery County presented significant challenges in providing refuse collection services. To protect the safety of the public and our workers, County-provided collection services were cancelled last Monday, Wednesday, Thursday and Friday. Yard trim collection remained cancelled this week, but both recycling and refuse collection services were provided on a normal schedule.

The writer did not provide us with an address, so we cannot determine if he/she lives in the County or in one of the municipalities, nor can we investigate this complaint. Please call us at 240-777-6410, and we will be happy to look into it.

The challenges we faced in providing collection this week were numerous. In addition to the obvious difficulty in traversing county roads after the enormous snowfall, and with many single lane paths on two way streets, the volume of trash and recycling was nearly twice the norm. Snow banks created by plows blocked the view of many cans and bins from our collectors. Commonly used white trash bags were difficult to see, and no doubt we missed a few.

The residents of Montgomery County understood the extreme circumstances we faced. We have received numerous calls and emails thanking us for our outstanding work. In return, we would like to extend our thanks to you residents for your patience and understanding, and to the hundreds of our contractors’ employees who braved the freezing temperatures, driving and walking through miles of deep snow to collect our trash. And to our customers, please accept our sincere apology if your trash or recycling was missed.

As of the week of February 22, 2010, all collections, including yard trim will be back to normal. We will still be dealing with the after-effects of the snow for quite some time, and as a result running a bit late each day. But, we will be there on your scheduled day. Please help us by placing your refuse and recyclables near the curb in a visible, safe location by 7 a.m. on your normal collection day.

Thank you for your continued patience. If you have any questions, please call us at 240-777-6410.

-- posted by Robin Ennis, Chief, Collections Section, Division of Solid Waste Services